AI Diagnostic Systems Ltd

25 years fixing technology.Now we’re building the future of how technology gets fixed.

AI Diagnostic Systems is building intelligent diagnostic and repair infrastructure for consumer technology — starting with helpmypc.ai.

Explore helpmypc.ai ↗Our story →

One company. A connected journey.

Help Computer Centre

2004

Origin

helpmypc.ai

2026

Live now

FixMyTech.ai

Future vision

25+ years industry experience

Live AI platform

Gold Innovator 2026

Real-world rollout underway

The problem

AI can give an answer. The harder problem is knowing what should happen next.

Generic search and AI can suggest technical fixes, but real-world problems often cross a boundary where remote guidance is no longer appropriate. Hardware faults, data risk and physical inspection still require human expertise. AI Diagnostic Systems is building across that boundary.

Diagnose

Understand symptoms and useful evidence.

Resolve

Guide appropriate remote fixes.

Recognise

Know when software support should stop.

Hand off

Structure the case for human intervention.

Repair

Connect with suitable real-world expertise.

Learn

Outcome evidence can inform future product improvement.

Our story

From the repair counter to AI diagnostics.

AI Diagnostic Systems connects practical repair experience, the first live platform and a broader future vision.

THEN — 2004

Help Computer Centre

Where the knowledge came from.

Founder Tom Hamilton established Help Computer Centre at 24 and has spent more than two decades dealing directly with real computer faults, real customers and the realities of running an independent technology business.

Decades of real-world support conversations created the insight behind what came next.

Visit Help Computer Centre ↗

NOW — 2026

helpmypc.ai

Turning that experience into a product.

helpmypc.ai is the first AI Diagnostic Systems platform: a free AI-powered computer technician designed to diagnose problems, guide suitable fixes and recognise when hands-on repair is needed.

It connects AI support with a real repair pathway rather than ending at advice.

Visit helpmypc.ai ↗

NEXT — FUTURE DIRECTION

FixMyTech.ai

The broader ambition.

Personal computers are the first vertical because that is where the founder has deep domain expertise and where the model can be proven properly.

The future platform vision is to explore how the diagnostic and fulfilment model could extend across broader consumer technology. FixMyTech.ai is not a live service.

PCs & laptops

Broader computing

Mobile & connected devices

Consumer technology

Read the full company story →

Live product

The first platform is already live.

helpmypc.ai provides conversational computer diagnosis, guided troubleshooting, My PC Health device context where enabled, and an appropriate route to repair when hands-on work is needed.

Conversational AI diagnosis
Guided troubleshooting
Optional device context
Structured repair handoff

Try helpmypc.ai ↗Explore the platform →

Public helpmypc.ai homepage showing the AI computer help experience

Founder

Built from 25+ years inside the problem.

Tom Hamilton

Founder, AI Diagnostic Systems Ltd

Tom has spent more than 25 years working across computer support, repair, retail and technology services.

He founded Help Computer Centre in 2004 at the age of 24 and built it into one of Northern Ireland’s longest-running independent computer repair and sales businesses.